Medium Business Support Package

Our Medium Business Support Package is aimed at businesses with 10 or more computers/laptops:

• Annual or monthly charging
• Includes regular on-site visits
• Remote/Telephone Support
• Free Email Support (1 Working Day or less response)
• Standard Response times Same or Next Business Day for Remote Support and Site Visits in Emergencies

What does an Annual Health Check consist of?

The Annual Health check consists of a series of checks on the software & hardware of a computer and attached peripherals. The checks look at issues like Operating System errors, installed drivers, software and hardware upgrade options, security and network access. The aim is to ensure that the computer is operating as efficiently as possible. Identified issues that can be resolved immediately will be done and where more time would be required to rectify a problem, our engineer would make recommendations. We allow 1 hrs for a standard annual health check, if you prefer this time can also be used to look at specific problems that you or your staff are having with the computer/laptop.